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Welcome to FAQ Page

We've listened to your feedback and made it easy to find the information you're looking for.

Our FAQ is broken down to below into four categories: Ordering, Shipping, Returns and Miscellaneous


Do you offer Gift Cards?

Yes, we do! Gift Cards are sent in the mail and are redeemable online and in store. Gift Cards are not eligible for returns, exchanges, or cash value.

Do you offer Gift Services?

Unfortunately we cannot offer gift services at this time.

Why should I become a registered user?

There are multiple reasons to register on our site. You won't have to re-enter your credit card, shipping or billing information; when you place an order they will be filled in automatically. Also, registering makes gift giving simple. Your family and friends' information can be saved in your Address Book, so you avoid typing in their information each time you send a gift.

How do I change or cancel an order?

Confirmed orders cannot be cancelled or modified once they have been successfully submitted. We advise you to follow the return instructions included in your package, or refuse the shipment upon delivery, and it will be returned to our attention. Please allow 7 to 10 business days for your refund to be processed once it arrives to our warehouse.

Will my credit card be charged immediately?

No. Your credit card will not be charged until your order is shipped. Please be aware; as we process your order, you will see a pending authorization to ensure funds are available, not an actual charge.

What are my payment options?

We accept Visa, Mastercard, American Express, Discover, and PayPal.

Are purchases on this website really tax free?

We collect sales tax only in states where we have a physical presence. Currently, sales tax only applies to the states of Arizona, California, Connecticut, Florida, Georgia, Hawaii, Illinois, Massachusetts, Michigan, Nevada, New Jersey, New York, North Carolina, Pennsylvania, Tennessee, Texas, Virginia, and Washington.

Is ordering over the internet secure?

Yes. Secure Socket Layer (SSL) encryption is used for every transaction in order to ensure that your order is secure. SSL encrypts the transmissions from our

ecommerce servers as well as your computer. SSL encryption works by forming

a matched pair with the transmission from your computer transmission and our

server, so that only data to and from these sources can be valid.

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Can you tell me when new products or special promotions are available?

Yes. If you love Echo Moda but hate searching for the latest online promotions,

discounts and coupon codes, we completely understand. Simply sign up for our

mailing listand receive the most up-to-date information on all our current

promotions, sales and special announcements.

Is my personal and credit card information safe on your website?

Yes. We've taken several steps to ensure all information received from our online visitors is secure from unauthorized access and use. All transactions are completed on a secure server. In secure mode, your computer and our server send data back and forth in an encrypted format.

What is your privacy policy?

We will never share your e-mail address or personal information with any third parties. Any information collected on this website will be used for fraud control, order verification or internal marketing purposes only. View more details on our privacy policy.

What if I place an order and doesn’t have the item in stock?

While we make every effort to maintain an ample supply of our stock, occasionally we run out of certain items. Out-of-stock items will be removed

from your original order total and a revised total updated.

Do you offer price adjustments?

Price adjustments can be made within 14 days from the ship date of youritem. We do not offer price adjustments on items purchased at a discount

that are further reduced. The price adjustment credit will be issued to your original form of payment.